FAQs

Do you have any questions? Find answers below!

We work under a Public Offer Agreement (Terms and Conditions) which regulates the relationship between the three parties: a travel expert, a client and our service.

Public Offer

Service fee

We take a commission of 15% from the price of the tour for a confirmed reservation.
The service fee is non-refundable, and is the actual cost incurred in the case of cancellation.

If the customer cancels a booking, a refund is provided according to the cancellation policy shown on the tour page.

In case of cancellation of a guaranteed tour by a travel expert, the client receives a 100% refund of the prepayment excluding our commission.

In case of repeated cancellations by the travel expert, sanctions may be applied: from fine to termination of cooperation.

COVID-related cancellations

Requirements for travel experts

We care about the experience our clients get with the travel experts published on YouTravel.me.

That's why we encourage our partners to go through verification process and provide information on their work experience in the industry and reviews from their customers.

Successful completion of this process allows a travel expert to start receiving bookings and payments.

Haven't done it yet? Proceed with the link below.

Verification

Requirements for tours

Only authentic programs developed by a travel expert are accepted for publication.
The organizer can be a guide, a company, a club of travelers.

Package tours are not why our clients come to us bur in rare cases they might be accepted together with better fitting programs.

Basic criteria for the tours:

Minimal duration - 2 days,
Group size - 2-15 people,
Clear and predetermined dates,
Detailed day by day tour description,
Price includes accommodation, sightseeing, and all logistics for the itinerary.

Here's a good example

Where to begin

To start selling with us follow these steps:

Register on our platform as a travel expert.
Provide your bank details.
Go through verification process.
Fill in detailed tour descriptions and send them for review.

We recommend posting at least 3-5 itineraries so that it would be easier for your potential customers to have a better image of your services and to have enough choice to pick what's close to their hearts.

Registration

Setting up your profile

Your profile is your face.
The more detailed and vividly you tell about yourself and your touring and guiding experience, the more attention your account will get from the users.
So don’t be shy - tell us about yourself!
Describe all the benefits the traveler will receive from traveling with you. List your positive qualities.

It is not allowed to put your contact details into your profile:

phone number
e-mail
any links

Profiles with such information may be banned from YouTravel.me

Video

How to restore or change your password

If you don't remember your password, click "Forgot Password" at the log in page and follow the instructions to reset your password.

If you want to change your password, go to "ACCOUNT" - "Personal Information", at the end you will see a field for entering a new password.

How to delete your account

We can't remove your profile from the website, but we can deactivate it.

What does this mean?

All your bookings as a travel expert or a user will be automatically cancelled (if a prepayment has been made, it will be refunded according to the terms of the public offer).
Profile will be hidden.
Published tours will be hidden, and will change from "Published" to "Draft".
Testimonials will remain saved and visible to site visitors.
We will save your account information so you can reactivate it in the future.
To reactivate it, you will need to contact us at te@youtravel.me

Request account deactivation

How to publish a tour

What's not allowed for posting:

your contact details: phone number, email, links to social networks;
company logo on the photos,
links to third-party websites.

What to provide:

Complete information - fill in all the gaps on the tour description page.
Structured information - highlight important information in the beginning of the description to catch the tourist's attention.
Unique photos - use your own photos that reflect the content of the program. This will help the traveler make a choice in your favor. You may also add a video from the locations in the program.

How to fill in tour description